Refund Policy

Effective Date: 10 October 2025
At Journey and More, we strive to provide a simple and transparent refund process for all bookings made via our website, app, and support channels.

Cancellation & Refund Guidelines

• Refunds are processed after deducting applicable cancellation and non-refundable charges.
• Non-refundable charges include service fees, IRCTC fees (for train bookings), and “Zero Cancellation” fees.
• Refunds are credited to the original payment method used at booking.

Refund Timeline

• Refunds are initiated within 2–4 working days of cancellation confirmation.
• The amount will reflect in your account within 5–7 working days, depending on your bank or payment provider.

Product-Specific Terms

• Flights & Hotels: Subject to airline or hotel cancellation policies.
• Holiday Packages: Refunds depend on timing and non-refundable components.
• Train Bookings: Processed as per IRCTC guidelines.

Offers & Discounts

If a booking with a discount or cashback is cancelled, the offer amount may be deducted from your refund.